23. - 24.06.2016 in Fürstenfeldbruck
Successful International Business Competency
02. - 03.05.2016 in Landshut
Successful International Discussions
06 - 07.10.2016 in Nürnberg
Successful International Trade Shows
11. - 12.04.2016 in Olching
Successful Presenting to International Groups


Ensuring Organisation is fit to compete in the global market

If we want our bodies to survive and prosper in the everyday struggles of life then we consult Doctors for medical advice. If we want our organisation to survive and prosper in the everyday struggles of life then we need to devote a similar type of care.

The role of a consultant in business can be therefore likened to the role of a consultant in the medical field. The services of a consultant (in either field) can be categorised under the following four stages:

  • Diagnosis.
  • Advice.
  • Treatment.
  • After Care.
Organisation Diagnosis
The key drivers of the organisation can be independently reviewed to establish where the organisation is at this point in time. The diagnosis stage can be run against one or more of the following elements:
  • Process Mapping – To identify process gaps that might hinder the organisation in the home or international market.
  • Management Control System review - To identify gaps in the forecast, planning, control and review loop and to establish the validity and effectiveness of key performance indicators.
  • Market Review - To validate potential.
  • People Diagnostics – To identify both skills gaps and organisation culture.

The benefits of this type of approach are that there is a buy-in from all levels of the organisation and that focus on change is given the correct priority.

Organisation Advice
The advice offered will be generated from an independent review of the diagnosis.
This could include any of the following:
  • Best Practice – A comparison or benchmark against similar organisations.
  • Self-Help Report – A comprehensive report to assist the organisation in making improvements themselves.
  • Individual Element Support – Off site mentoring, coaching or reviewing of changes to individual aspects that have been identified.

The benefit of this service is that it is obviously a cheaper way of gaining support.
However it must be noted that the main reason organisations decide not to go it alone is that it generally takes considerable longer to achieve the end result.

Organisation Treatment
The treatment offered will be in the form of a project where a consultant will be available on site to assist/drive the implementation of any of the following:
  • Business Process Re-Engineering – Re-designing and implementing new business processes.
  • Business Planning – Mapping the new business goals and objectives through the establishment of operating standards and implementation of Evaluation drivers such as key performance indicators using techniques such as the balanced scorecard.
  • Staff Development – Providing on-site training to address the skills gaps identified in the diagnostic stage. This could involve temporary secondment of a number of members of staff to the consultant in order to instil continuous improvement skills into the organisation.
  • Performance Improvement – Identifying organisation waste and implementing lean methodology.

The benefits of these types of treatment are both rapid improvements to the bottom line and buy in to ensure continuous improvement.

Organisation Aftercare
The aftercare stage is simply a follow up of health checks to ensure long term improvement. Aftercare could deal with any of the following:

New Staff – Training of new staff in continuous improvement.

Process Reviews – Audits of the processes to ensure continuous updates and ownership.

New Businesses/Markets – Review of all elements in the light of major changes in direction.

The level of aftercare will be very much dependent upon the amount of input in the treatment stage. A major criticism of consultants is that “they can just walk away”. Our philosophy is that of a “friend for life”.

Training Program
Trainer Profile
First Steps